True Customer Service???

Whoa! Shocking news from the business world. According to the WSJ, "Mr. Henderson (CEO of the new GM) said Friday that "true customer service" represented a "new frontier" for the industry." So, basically they are saying customer service has been non-existent for over 100 years. Is it any wonder GM is where there are today? How did Saturn come about? My 1999 SL has hadone issue that was quickly resolved by the dealer at less than $500 to me. The dealer picked up the tab for over $1,000. Most businesses will fail with poor customer service regardless of the quality of the product. Really? It took you over 100 years to figure that out? I am so very happy Saturn will no longer be controlled by GM.